Refund policy

 

Commitment to Quality and Customer Satisfaction

At Anyscale Models, we are proud of the quality and craftsmanship of our handmade resin miniatures. Our products are designed to enhance your wargaming and model railway experiences. We understand, however, that there may be times when you need to return an item.

Returns Policy

  1. Time Frame for Returns: Customers can return products within 30 days of receipt for a full refund or exchange. The 30-day period allows ample time for you to assess the product's suitability for your projects.

  2. Condition of Returned Items: Products must be returned in their original condition, unaltered and unused. This is crucial as our items are meticulously handcrafted and designed for specific scale modelling purposes.

  3. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement and cover the cost of return shipping. Photographic evidence of the damage may be requested to facilitate the process.

  4. Custom Orders: Custom-made items are created to your specific requirements. Therefore, these are non-returnable and non-refundable unless they are faulty.

  5. Return Shipping: Unless the item is defective or not as described, the customer is responsible for return shipping costs. We recommend using a trackable shipping service for peace of mind.

  6. Refunds: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

  7. Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@anyscalemodels.com.

How to Return an Item

To initiate a return, please contact us at sales@anyscalemodels.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Contact Us

For any queries regarding our returns policy or if you need assistance with a return, please contact us at sales@anyscalemodels.com. Our team is dedicated to ensuring your satisfaction with every purchase.

Note: This policy is subject to change without notice and may be updated to reflect new operational or legal requirements.